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Shipping Policy

New Zealand Standard - $8 or FREE on orders $140+

  • PLEASE NOTE: We are currently experiencing delays on our orders, please allow a few additional days for delivery.

  • Please note that warehouse processing time is included in the below estimations.

  • Auckland, Gisborne, Hamilton, Hastings, New Plymouth, Palmerston North, Tauranga, Wellington, Whangarei: 2-3 Business days.

  • Blenheim, Christchurch, Greymouth, Nelson, Oamaru, Timaru: 3-4 Business days.

  • Dunedin, Invercargill: 4 - 5 business days.

  • Outlying Islands: 8 - 9 business days.

  • During busy sale periods and over New Zealand public holidays, you may experience a delay in receiving your order.

  • We cannot delivery to PO Boxes. Please use a street address when placing your order to avoid delays.

What is Authority to Leave?

  • Wikitoria orders are sent with Authority to Leave. This means that Toll will leave your order for you in a safe place if you are not available to sign for your order. All risk in the parcel will remain with you upon delivery and Wikitoria will not offer a replacement or refund for any loss or damage as a result of your parcel being left without a signature.

Terms & Conditions

  • Business days are Monday to Friday, and do not include weekends or public holidays.

  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person. This can be a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight. This includes but is not limited to any delay caused by an incorrect delivery address being provided to us.

  • Delivery charges and minimum order are subject to change at any time.

  • All orders sent within New Zealand require a signature on delivery. If unable to sign for your order, Toll will leave a note with instructions to pick up from a designated post office. Orders delivered outside of New Zealand will be subject to the delivery terms of the relevant postal service.

  • All orders are subject to availability of items at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.

  • Wikitoria orders are sent with Authority to Leave. This means that Toll will leave your order for you in a safe place if you are not available to sign for your order. All risk in the parcel will remain with you upon delivery and Wikitoria will not offer a replacement or refund for any loss or damage as a result of your parcel being left without a signature.

International Delivery except Australia

  • Unfortunately we are unable to offer International delivery for orders placed via our website. However, we do have delivery option for Australia. 

​Free Shipping Terms & Conditions

  • No promo code needed! Free shipping is automatically applied at checkout when your order is over the specified threshold.

  • The threshold for free shipping is calculated after any promotions and discounts are applied.

​Australia - Economy (No tracking)

  • Please see the NZ Post - "Sending International" Economy section for more details. This is not includes tracking option. 

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